That's what someone charged on my Mastercard and I have been trying for THREE DAYS to get to the bottom of it!#^#$%!!!
I lodged a dispute with MC, which will take up to 30 DAYS to even be seen!! So, silly me, I tried calling. After being on hold with various, "Your call is important to us" bullsh-t recordings blaring in my ear, another voice came on and said that when posted, charges cannot be reversed until you have checked with the merchant. Huh??!! I thought that's what you'd be doing with my dispute??!!
So I called the merchant, which was Air Miles. Huh??!!???!!!! I haven't even had an air miles card since 2000!!!! After waiting for two hours on another hold, a voice came on and said I would get a callback. Why make me wait for two hours to be told I can get a callback??$%^@Q?!!!
It's now been three-and-a-half hours and still no callback. And who's supposed to call me back? One of their.....wait for it....."Customer Care Ambassadors"!
I kid you not! That's what they call themselves!!! "Care" Ambassadors?!!!! Are you kidding me??!!??!!!! More like a "Customer Who Cares?! Ambassador". 'Cause they most certainly don't!!!!
So, this morning it's been no swim and no shower in case someone who "cares" calls me back. I predict I will be staying in my pyjamas all day and still won't get the callback!#$%!!#$!!
Update: Just got a "callback" from a recorded voice that said -- and I kid you not! -- "You will not get a callback today because we have an unusually high volume of calls. Please press this and that and this and that to select a time for a callback. Sorry, that time is not available.....Sorry, that time is not available.....blah, blah, blah."
Guess when my callback is scheduled? Nov. 30th!!!!! That's absolutely appalling!!!
Canada is the most non-service-oriented country in the entire, effing world!!!!!
If I had long hair, it'd be in this shape!!! |