That was what arrived when in-room breakfast was delivered on our first morning at the Banff Springs Hotel last week. Now, this is a VERY expensive hotel, as in up to $1K a night for a suite, so one doesn't expect mishaps like this to befall.
Naturally, we booked a suite, so you would not expect breakfast to arrive with no pepper and forgotten bacon -- the latter being the most egregious deficiency. But after I told a manager I had a blog and intended to write about our experience, EVERYTHING miraculously changed! Well, not exactly miraculously because the manager googled my site and must have put out the call which caused everyone everywhere to snap into action.
We were shadowed by managers, met at elevators, escorted to every destination and treated to tableside consultations with the chef of every restaurant in the place. Our suite was upgraded and we were moved immediately. When the final bill arrived, our room charge had been drastically reduced. So, I guess having a blog read by thousands pays off now and then.
Here are a few shots from our suite (the heated pool I would never enter, but lots did):
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